Information We Collect:
Personal Information: When you make a reservation or register as a guest, we may collect personal information such as your name, contact details, billing information, and any special requests or preferences.
Payment Information: To process payments for your reservation, we collect payment card details, including card number, expiration date, and security code. We utilize secure payment processing systems to safeguard your financial data.
Communications: We may retain records of your communications with us, including emails, phone calls, and messages, to provide customer support and improve our services.
Website Usage Data: When you visit our website, we may collect information about your device, browser type, IP address, and browsing behavior through cookies and similar tracking technologies. This information helps us optimize our website and personalize your user experience.
How We Use Your Information:
Reservation and Guest Services: We use your personal information to process reservations, provide accommodation services, fulfill special requests, and communicate with you regarding your stay.
Payment Processing: Your payment information is used solely for the purpose of processing payments for your reservation and complying with legal obligations related to financial transactions.
Customer Support: We may use your contact information and communications history to respond to your inquiries, address any issues or concerns, and provide assistance during your stay.
Marketing and Promotions: With your consent, we may use your contact information to send you promotional offers, newsletters, and updates about our services, events, and special promotions. You may opt out of marketing communications at any time.
Disclosure of Information:
Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, IT service providers, and marketing agencies. These service providers are contractually obligated to maintain the confidentiality and security of your information.
Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests, or to protect the rights, property, or safety of Villa De La Tierra, our guests, or others.
Data Security:
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, firewalls, access controls, and regular security audits.
Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Your Rights:
You have the right to access, correct, or delete your personal information held by Villa De La Tierra. You may also request to opt out of receiving marketing communications or withdraw your consent for certain data processing activities. To exercise your rights or make inquiries about our privacy practices, please contact us using the information provided below.
Updates to Privacy Policy:
We may update this privacy policy from time to time to reflect changes in our business practices or legal requirements. We encourage you to review this policy periodically for any updates.
Contact Us:
If you have any questions, concerns, or requests regarding our privacy policy or the handling of your personal information, please contact us at:
hello@villadelatierra.com
This privacy policy should provide guests with a clear understanding of how their personal information is handled and protected by Villa De La Tierra.